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for the item that wasn't quite right
Our Return Policy
All returns must be made within 20 days of receipt. Merchandise must be unworn with original tags attached. Returns after 20 days are only available for merchandise credit. Items returned due to wrong size are eligible for exchange only. Returns other than our error will have a 15% re-stocking fee deducted from the refund. Returns on orders that utilize free shipping codes will be subject to a reduction in refund in the amount of $7.75.
Cover the original shipping label with a return label and return it to us in the original shipping carton. Enclose this form and indicate the Reason Code for the return.
We recommend shipping your package by a traceable method such as UPS, FedEx, or USPS insured mail.
Upon receipt and inspection of the product, credit will be processed against the credit card used for the original purchase. Please allow 14 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement. WE WILL REFUND SHIPPING COSTS ONLY IF THE RETURN IS THE RESULT OF OUR ERROR.
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. hats.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from hats.com.
Send return/exchange to:
50 Denver Road
Denver, PA 17517-9334
Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.
Be sure to include all of your order information so we can process your return/exchange as quickly as possible.