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Customer Care

What are the shipping costs and options?

We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within two business days of receipt and, therefore, two (2) business days should be added to the corresponding delivery time shown with your shipping choice.

Free Shipping Information:

Orders of $75 or more qualify for free shipping anywhere in the continental United States. This excludes Alaska, Hawaii and US Territories. Orders that have selected free shipping will be sent using the FedEx SmartPost® service.

FedEx SmartPost®:
FedEx SmartPost® is a new affordable shipping method. FedEx Ground picks up the package from the shipper (hats.com) and then transports it to the nearest USPS sort facility (to you). The USPS then makes the final delivery to you. Please note that this shipping method will add 1 or 2 days to the delivery time. Should be delivered 1 or 2 days after you see a delivered to USPS scan. If you live in Alaska, Hawaii or any of the US Territories, we recommend that you do NOT chose FedEx SmartPost® as delivery times can be 4 weeks and over.

Please Note: If you reside in a location where US Postal Service delivery is not available, please select FedEx Ground.

Estimated delivery times:

  • East Coast: 3-5 business days (5-7 days from order date)
  • West Coast: 5-7 business days (7-9 days from order date)

FedEx Ground:
Packages are delivered Monday through Friday. There are no deliveries on Saturday.

Estimated delivery times:

  • East Coast: 1-3 business days (3-5 days from order date)
  • West Coast: 3-5 business days (5-7 days from order date)

Fed Ex2-Day:
Guaranteed to be delivered within two business days of the shipment date.

Estimated delivery times:

  • Continental US: 2 business days from day shipped (3-4 business days from order date)


hats.com does ship to US Military addresses. If you are shipping to a PO box or a Military APO/FPO destination, please choose FedEx SmartPost®. Please select United States as your country, and the appropriate Armed Forces region as your state.

Alaska, Hawaii, and US Territories

We ship to Alaska, Hawaii, and US Territories using United States Postal Service Priority Mail only.

International Shipping

We will ship almost anywhere in the world. All transactions are in US Dollars. Please check currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.

International shipping uses the United States Postal Service Priority Mail service. Express shipping is available to Canada only.

Canadian Orders and NAFTA

Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.

Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.

Holiday Shipping

Our office and warehouse are closed on weekends and the following holidays:

  • New Year’s Day (January 1)
  • Good Friday (Friday before Easter)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4)
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 25th or the closest week day)

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